Customer Help

Ticket24.lu, as an advance booking office for admission tickets, has no influence on cancellations or cancellations of events.

The promoter is responsible for the execution on site.

If we receive information from the promoter about a concert being cancelled, we will inform you as soon as possible about the further processing.
Please understand that this may take some time.

A cancellation of your ticket order is unfortunately not possible.

Any order you make for tickets is binding and obliges you to accept and pay for the ordered tickets. You can find more detailed information of our General Terms and Conditions.

If you purchased tickets and no longer need them, you can of course resell them to friends or acquaintances.

We offer the following payment options:

• Mastercard
• VISA
• American Express
• Apple Pay
• Google Pay
• Payconiq

The various payment options available for your order will be displayed during the ordering process.

Your tickets might have gone to your spam folder! Please check your SPAM folder first. Especially hotmail and outlook users often find emails in their spam folder.

Important: Don’t just look in your JUNK/SPAM folder in your email application on your phone or computer, but also log in to your email provider’s website (i.e. www.hotmail.com, www.outlook.com) via a web browser (like safari or google chrome) and check the spam folder.

Warning: If your tickets went to the spam folder please mark your emails as NOT SPAM and move the tickets to your inbox, if you fail to do so your email provider will delete your tickets after a few days.

Yes, you can give your tickets to someone else. The QR code on each ticket gives entry to whoever scans it first.

If you have questions, enquiries, lost and found issues and so on, please contact the venue directly. We don’t have an answer for those types of questions.

The minimum age to visit an event depends on the event and may vary. The minimum age is determined by the promoter or organizer of the event.

In general, the following tips apply; minimum age 16 years, children and young people under 16 accompanied by an adult and with good hearing protection.

For exact rules, we advise you to contact the organizer or venue of the event.